Effective date: 08/25/2022
Slices Cheesecake (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, retain, and share personal information when you use slicescheesecake.com, place an order, contact us, subscribe to our mailing lists, or communicate with us by text message.
Information We Collect
Depending on your interaction with us, we may collect:
- Your name, email address, telephone number, and billing or other address information you provide.
- Order details, including products, quantities, requested dates, pickup arrangements, payment status, and transaction records.
- Information provided through forms, custom-order requests, and customer service communications.
- Allergy or dietary information you voluntarily provide to help us address a specific order request.
- Email and SMS subscription preferences, consent records, and unsubscribe requests.
- Message content and delivery information available through our communication providers.
- Technical information such as IP address, browser and device information, pages visited, and cookie or similar technology data, where collected by our website or its service providers.
Payment credentials are handled by the payment provider used at checkout under that provider’s privacy and security practices. We receive the transaction information needed to manage your purchase.
How We Use Your Information
We use information to:
- Process orders and payments and arrange pickup or other agreed fulfillment.
- Clarify order details and respond to questions or concerns.
- Consider dietary requests you choose to provide.
- Send necessary order updates and customer service communications.
- Administer email and SMS subscriptions and send marketing with the required consent.
- Maintain and improve website operation and security.
- Prevent fraud, maintain business records, and comply with legal obligations.
We use voluntarily provided allergy or dietary information to address your request, not to create marketing profiles about your health.
Order Text Messages and Customer Conversations
If you voluntarily provide your mobile number and complete an order after receiving a clear checkout disclosure about order texts, we use your number to communicate about that order. If a separate SMS opt-in is required by our form or messaging provider, we use that affirmative consent instead.
These texts may address preparation questions, pickup scheduling, ready-for-pickup notices, changes, or customer service. Consent is limited to the purpose disclosed when we collect your number.
If you text us first, we may use your number and message to reply and provide related assistance. Starting a conversation does not enroll you in recurring SMS marketing.
Marketing Subscriptions
If you subscribe to our email mailing list, we may send bakery news, flavor announcements, and promotional emails. Use the unsubscribe link to stop promotional emails.
We send promotional SMS messages only if you separately and affirmatively consent to our SMS marketing program. Providing a phone number, placing an order, or joining an email list does not by itself authorize SMS marketing. Consent to marketing texts is not required to make a purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also call 208-738-9272 or use our contact form to request assistance or revoke consent. We honor other clear, reasonable opt-out requests.
We may retain consent records and suppression records to document your preferences and prevent unwanted messages. Unsubscribing from marketing does not cancel your order. Necessary order communications may continue through other permitted channels.
Mobile Information and SMS Consent Protection
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own use.
We may provide the information necessary to operate our text messaging program to service providers acting on our behalf, subject to confidentiality and restrictions limiting use to those services. We may also disclose information where legally required. These disclosures do not authorize recipients to use your mobile number or consent for unrelated marketing.
Other Information Sharing
We may provide necessary information to payment processors, hosting providers, order-management providers, email providers, and other vendors supporting our operations. Providers acting on our behalf may use information only for the services they perform, subject to applicable contractual restrictions. Independent payment providers may also process information under their own policies and legal obligations.
We may disclose information to comply with applicable law or valid legal process, investigate fraud or security incidents, or protect legal rights and safety.
If our business is involved in a merger, reorganization, or transfer, personal information may transfer subject to applicable law and the protections in this policy. Any transfer does not expand SMS consent or authorize unrelated marketing by another business.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain your shopping cart, support checkout, remember preferences, protect forms, and understand website usage. Blocking cookies may affect some website features.
You can manage cookies through your browser settings and any consent controls offered on the website. Where applicable law requires consent for optional tracking, that tracking is subject to the required consent. Third-party services may have their own cookie practices.
Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, providing support, maintaining transaction records, resolving disputes, and satisfying legal requirements. Retention periods vary based on the information and its purpose.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No online system or transmission method can guarantee complete security. Please do not send payment credentials or unnecessary sensitive information through ordinary text messages or contact forms.
Your Privacy Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and applicable law, you may have additional privacy rights. We respond as required by applicable law and may verify your identity before completing a request.
Certain information may need to be retained for legal obligations, transaction records, fraud prevention, or opt-out compliance. You may manage email and text subscriptions independently using the methods described above.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without legally required parental consent. Parents or guardians should handle purchases and communications for younger children. Contact us if you believe a child has provided information contrary to this policy so we can investigate and take appropriate action.
Third-Party Links
Third-party websites and services, including payment platforms and social media, operate under their own privacy policies. This policy describes our practices and does not govern third parties outside our control.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will post the revised version with an updated effective date and provide additional notice or obtain consent when required. Policy changes do not retroactively expand the scope of SMS consent.
Contact Us
For privacy questions, information requests, or messaging assistance, contact:
Slices Cheesecake
PO BOX 412
Filer, ID 83328
Phone: 208-738-9272
Contact Slices Cheesecake